Employee Assistance Program – Eligibility: Immediate for all Regular Employees

If you are having thoughts of harming yourself or others, please immediately call 911, the National Suicide Prevention Hotline at 988, or go to your nearest emergency room.

The Employee Assistance Program (EAP) offers eight (8) free confidential counseling sessions, as well as educational tools and referral services to help you manage life’s problems – and to help you and your family lead happier and more productive lives at home and at work. The EAP is managed by Quest Behavioral Health, which provides access to a network of behavioral health providers in the community. Additionally, Quest provides resources for many work/life challenges. Members can contact the EAP directly and all contacts are private.

Quest Care Managers are available 24 hours a day/7 days a week to assist with accessing care for urgent clinical needs. Please call 1-800-364-6352 for assistance.

To request contact information for in-network counselors and therapists in non-urgent situations, you may also call 1-800-364-6352, option 1, or use the provider search tool at www.questbh.com/find-a-provider/.

Legal and Financial Services

Quest also has a free employee resource program that offers information, advice and support on a wide range of everyday legal and financial issues. Click here to view some of the legal/financial services provided. You or your family member can contact the Quest Employee Assistance program’s Legal and Financial guidance line by calling 1-888-254-8104 use the following company code: qeap-lgh.

To access the Quest Legal & Financial Resources Website, navigate to http://www.worklifeservices.net/
Registration – The first time you visit this confidential website, you will need to register using your company code: qeap-lgh. You will be prompted to create your own personal username and password. Keep your login information handy for future use.
Legal forms are located under the Legal heading at the very bottom of the page.

Eldercare Information and Support Program

Quest wants to help you and your family member obtain assistance and information regarding the care and support of older family members. Whether you need emotional support, counseling or guidance regarding eldercare services, the program offers services such as: selecting personal care facilities, nursing home options and senior centers and adult day care.

On-Site Resilience Coach

Dr. Steven Keihl, a clinical care manager and resilience coach at Quest Behavioral Health, will support employees who are experiencing burnout, job stress and other concerns that impact overall well-being. Dr. Keihl, a veteran of the U.S. Army, has provided therapeutic and clinical services for more than 30 years. He promotes a whole-person approach to health, incorporating the body, mind, heart and spirit.

Dr. Keihl is available to talk with employees about challenges on the job, work/life balance and emotional well-being. He will be on site at Lancaster General Hospital noon to 8 p.m. Tuesdays and Thursdays; and 7 to 11 p.m. Wednesdays. He is also available to visit additional LG Health locations as needed. Services are provided confidentially and at no cost to the employee. Employees may contact Dr. Keihl at 717-979-6766 or by email at Steven.Fetrow-Keihl@pennmedicine.upenn.edu

Quick Links:
QUEST Behavioral Health – Summary of Benefits
November Newsletter
October Newsletter
Ways to Save on Legal Fees
Handle Stress Before It Handles You
How to Lower Your Financial Stress
Accessing Your EAP Benefits
Stress and Coping During COVID-19
Quick EAP Access for LGHP Clinicians
Talkiarty Fact Sheet
Talkiarty Frequently Asked Questions

UNDERSTANDING YOUR BENEFITS – WELL-BEING BENEFITS